COVID-19: Infection Prevention & Control Efforts Start at the Top

I am writing based on my experiences as a registered nurse surveyor. In this role, the registered nurse is tasked with visiting Skilled Nursing Facilities to review facility practice to ensure compliance with state and federal regulations and laws. Inherently, our work processes are confrontational. And unfortunately surveyors have realized increased confrontation during COVID-19. Whether it is because emotion and burnout are high, or because […]